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From your store counter to the cloud.
What is Microsoft Dynamics RMS?
Microsoft Dynamics RMS , the Retail Management System that powered point-of-sale and inventory for multi-store retailers across the USA and Nordics.
With Microsoft support fully ended, RMS in 2026 means no security patches, no EMV updates, and Windows 11 incompatibility. Dynamics 360 stabilises your retail management system software while mapping your path to a modern retail platform.
So, here is what makes us the right partner.
Why Dynamics 360 for Dynamics RMS?
Dynamics 360 is a certified Dynamics RMS support partner delivering RMS support, migration, and retail platform transition across USA, UK, and Nordics , 100% success rate, 150+ projects.
What We Do with Dynamics RMS.
OUR CAPABILITIES
Here is the full range of what Dynamics 360 delivers around Dynamics RMS, from system support and risk management to retail platform migration and Shopify integration.
01
RMS SYSTEM SUPPORT
Stable. Maintained. Operational.
Your Dynamics RMS environment requires specialist care as Microsoft support has fully ended. Dynamics 360 provides dedicated dynamics rms support , SQL Server maintenance, performance tuning, and break-fix for RMS Store Operations and dynamics rms headquarters. Your retail management system software stays operational while you evaluate your transition options.
02
RMS END OF SUPPORT & RISK
Know your risk. Act before it hits.
Microsoft Dynamics RMS has no active support in 2026. Security vulnerabilities go unpatched, EMV payment compatibility is unreliable, and Windows 11 creates stability issues. Dynamics 360 performs a dynamics rms risk assessment , identifying your critical exposure points and building a prioritised transition plan before an incident forces your hand.
03
MIGRATION TO RETAIL MANAGEMENT HERO
The smoothest path forward.
Retail Management Hero is the direct successor to Microsoft Dynamics RMS , sharing the same SQL database and familiar store operations workflow. Our dynamics rms migration to RMH preserves your hardware, transaction history, and configuration while adding modern EMV support and Windows 11 compatibility , the lowest-disruption path for existing RMS users.
04
MIGRATION TO DYNAMICS 365 COMMERCE
Enterprise retail. Fully unified.
For multi-store retailers requiring enterprise omnichannel retail software, Dynamics 365 Commerce unifies POS, e-commerce, back-office, and loyalty on one platform. Our rms to dynamics 365 migration handles store configuration, product catalogue transfer, staff retraining, and integration to your existing ERP and fulfilment systems.
05
MIGRATION TO BUSINESS CENTRAL + POS
ERP and POS. One platform.
For retailers needing deep retail erp software integration alongside a modern POS, Business Central with embedded POS connects front-of-house directly to back-office finance, inventory, and purchasing. Dynamics 360 migrates your RMS item catalogue, customer records, and transaction history without requiring a separate retail system.
06
OMNICHANNEL & SHOPIFY INTEGRATION
Physical store. Online store. One view.
Your customers buy online and in-store , your retail platform should see both. Dynamics 360 connects your migrated environment to Shopify, Magento, and WooCommerce through dynamics rms shopify integration , synchronising inventory, orders, and customer records in real time across every channel with omnichannel retail software.
07
INVENTORY & HQ MANAGEMENT
Every store. Every stock level.
Dynamics RMS Headquarters centralised inventory management software retail operations across your chain , purchase orders, stock transfers, and analytics. Dynamics 360 migrates your HQ configuration and historical data to your chosen platform, preserving the multi-store inventory logic your operations team relies on for daily replenishment and planning.
How We Support Dynamics RMS.
OUR SERVICES
Every Dynamics RMS engagement Dynamics 360 delivers covers system support, retail platform migration, integration, and consulting, for retailers across USA, UK, and Nordics.
Our dynamics rms support service keeps your retail environment operational while you plan migration. From POS troubleshooting to SQL Server maintenance and payment fixes, our retail pos software support covers your entire RMS estate , dedicated SLAs, priority response, and certified RMS consultants when your stores need it.
Whether moving to Retail Management Hero, Dynamics 365 Commerce, or Business Central, our dynamics rms migration service manages full transition , data extraction, item catalogue migration, payment setup, and staff training. Zero-downtime cutovers during off-hours to keep your retail operations uninterrupted.
Dynamics 360 connects your migrated pos system for retail to e-commerce channels, ERP, loyalty programmes, and payment gateways. Dynamics rms shopify integration, omnichannel inventory sync, and custom reporting are all built to your exact retail operations requirements.
Not sure which dynamics rms replacement is right for your environment? Our assessment maps your store count, hardware, integrations, and budget against RMH, Dynamics 365 Commerce, and Business Central , total cost of ownership for each with an honest recommendation.
Achieve predictable results backed by our 100% project success rate and full transparency.
Our global delivery model yields up to 71% cost savings (plus 0% tax for international clients).
Trusted by organizations worldwide for Dynamics 365 and Power Platform delivery.
Long-term partnerships built on quality, transparency, and consistent outcomes.
A decade-plus of hands-on expertise across Microsoft business applications.
Proven delivery across implementations, upgrades, and long-term support engagements.
Hear directly from the businesses we've helped transform with Microsoft Dynamics 365 solutions.
“Dynamics 360 has been really great to work with on our customizations and company specific templates for Microsoft Business Central. They’re easy to work with and very responsive to our needs. We are going live in a few days and will be using their services in the future for additional customizations.”
Jeremy Lauzon
President
Hydracore Drills
“We have been very happy with the service provided by Dynamics 360. They have helped us to further develop our ERP system. The API Connections, automations and features that Zaid and his team developed for us have greatly improved our business processes.”
Sarah Neetz
EVP Finance & Operations
Martin & Pleasance
“We have had the chance of utilizing Dynamics 360 services for customizing our ERP and incorporating additional extensions and add-ons. The Team has been incredibly helpful in testing and implementing new processes within our system. With the help of Zaid and his team, we have been able to expand BCs functionalities now.”
Amruta Kadam
Senior Accountant
Martin & Pleasance
“From discovery workshops to go-live, the consultants were transparent, responsive, and focused on measurable outcomes for our business.”
Emily Williams
CTO
Retail Solutions Ltd
“Our warehousing and delivery teams adopted the new system far faster than expected. Productivity is up and support tickets are down.”
David Brown
Operations Head
Logistics Pro
We deliver Dynamics RMS migration solutions for Specialty Retail, Fashion, Electronics, Food & Beverage, and Multi-site Franchise , helping retailers modernise operations and unify their physical and digital channels.
Collaboration Models Aligned to Your Goals
Choose a Dynamics RMS engagement model that fits your needs. From managed support to full retail platform migration, we provide the agility and expertise required to hit your milestones.
Milestone Based
Team Extension
Managed Team
Fixed Scope
Hourly
No. Microsoft has ended both mainstream and extended support for all RMS versions. The software may still function on older hardware but receives no security patches, no EMV payment updates, and faces Windows 11 stability issues. Dynamics 360 provides partner-level RMS support as a bridge.
Three paths are available. Retail Management Hero is the direct RMS successor sharing the same SQL database , lowest disruption. Dynamics 365 Commerce is the enterprise cloud path for unified omnichannel retail. Business Central with embedded POS suits retailers needing deep ERP integration alongside a modern POS.
Migration to Retail Management Hero takes 4 to 8 weeks. Migration to Dynamics 365 Commerce takes 12 to 20 weeks. Migration to Business Central with POS takes 10 to 16 weeks. Dynamics 360 provides a specific timeline after a free RMS environment assessment.
Yes. After migrating from RMS, Dynamics 360 connects your retail environment to Shopify, Magento, or WooCommerce , synchronising inventory, orders, and customer records in real time across every sales channel, enabling true omnichannel capability including click-and-collect and unified customer profiles.
All historical transaction data, customer profiles, loyalty records, and item catalogues migrate to your new platform. For Retail Management Hero, SQL database compatibility enables direct transfer. For Dynamics 365 Commerce and Business Central, Dynamics 360 performs structured data mapping with full parallel validation before cutover.
Yes. Multi-store RMS Headquarters environments are our most common RMS engagement. We support centralised purchase orders, inter-store stock transfers, and consolidated reporting , migrating all HQ configuration and historical data to your chosen platform, whether 3 stores or 50 locations.
