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From Dynamics CRM to the cloud, fully supported.
What is Microsoft Dynamics CRM?
Microsoft Dynamics CRM was the on-premise customer relationship platform thousands of businesses across the USA, UK, and Nordics built their sales and service operations on. Whether you are running CRM 2011, 2013, 2015, or CRM 2016.
Dynamics 360 supports your existing environment while mapping your path to Dynamics 365 Sales and Dynamics 365 Customer Service , the modern cloud CRM platform with AI-powered selling built in.
So, here is what makes us the right partner.
Why Dynamics 360 for Dynamics CRM?
Dynamics 360 is a certified Microsoft Dynamics CRM partner delivering CRM support, migration, customization, and consulting across USA, UK, and Nordics , 100% success rate, 150+ projects.
What We Do with Dynamics CRM.
OUR CAPABILITIES
Here is the full range of what Dynamics 360 delivers around Dynamics CRM, from on-premise support and customisation to migration, upgrade, and Dynamics 365 transition.
01
CRM SYSTEM SUPPORT
Stable. Supported. Reliable.
Your Dynamics CRM on premise environment requires specialised expertise as Microsoft support has ended for all CRM versions. Dynamics 360 provides dedicated dynamics crm support , performance tuning, compatibility patches, customisation maintenance, and break-fix resolution for CRM 2011 through CRM 2016 organisations not yet ready to migrate.
02
CRM TO DYNAMICS 365 MIGRATION
Your upgrade. Fully managed.
The dynamics crm to dynamics 365 migration moves your on-premise CRM contacts, accounts, cases, and history to Dynamics 365 Sales or Customer Service in the cloud. Dynamics 360 manages the complete on premise crm migration , data mapping, schema transformation, customisation translation, and cutover , with zero data loss and structured parallel testing.
03
SALESFORCE & LEGACY CRM MIGRATION
Switch. Without starting over.
Moving from Salesforce, HubSpot, or another legacy CRM to Dynamics 365? Our salesforce to dynamics 365 migration maps your pipeline, contacts, opportunities, and activity history to the D365 structure , with full crm data migration, field mapping, data cleansing, and validation before cutover. No rep loses their history. No manager loses pipeline visibility.
04
CRM CUSTOMIZATION & WORKFLOWS
Your process. Preserved.
Your Dynamics CRM customisations , workflows, entities, forms, and plugins , represent years of refined business logic. Our dynamics crm customization service assesses and translates your existing CRM code into Dynamics 365 Power Platform flows and custom controls. Crm workflow customization rebuilt for the modern CE platform, preserving your business rules throughout migration.
05
SALES & PIPELINE MANAGEMENT
Close more. Track everything.
Dynamics 365 Sales extends every capability of legacy Dynamics CRM with AI-driven pipeline management, Copilot-assisted outreach, and LinkedIn Sales Navigator integration. Microsoft Dynamics CRM online users gain real-time forecasting, automated activity capture, and next-best-action recommendations , replacing manual pipeline updates with an intelligent revenue engine.
06
CUSTOMER SERVICE & OMNICHANNEL
Every case. Every channel.
Dynamics 365 Customer Service brings your support desk, self-service portal, and live chat into one platform. Migrating from dynamics crm on premise unlocks omnichannel routing, AI-powered case resolution, and Copilot-drafted responses , replacing the disconnected service workflows your CRM 2016 environment required with a unified customer service platform.
07
INTEGRATION & AUTOMATION
Connected across your business.
Dynamics crm integration services connect your CRM to Microsoft 365, Teams, Outlook, Power Platform, and third-party systems. Post-migration, dynamics 365 integration links your CRM to Business Central for live inventory and invoice data inside the sales view , eliminating data silos that frustrated your teams on the legacy on-premise platform.
How We Support Dynamics CRM.
OUR SERVICES
Every Dynamics CRM engagement Dynamics 360 delivers covers on-premise support, migration to Dynamics 365, customization, and consulting, for organizations across the USA, UK, and Nordics.
Our dynamics crm support service keeps your on-premise CRM stable while you plan migration. From break-fix to proactive monitoring, our microsoft dynamics support services cover CRM 2011 through CRM 2016 , dedicated SLAs, monthly health reviews, customisation maintenance, and priority access to certified CRM consultants.
Whether migrating from dynamics crm on premise to Dynamics 365 or from Salesforce, our legacy crm migration service handles data mapping, customisation translation, parallel testing, and cutover. Crm data migration covers contacts, accounts, opportunities, cases, and full activity history , with post-go-live managed support and dedicated SLAs included.
Your CRM customisations should not be abandoned in migration. Our dynamics crm customization service audits every workflow, plugin, and custom entity before rebuilding critical logic as Power Platform flows and Dynamics 365 CE customisations. Crm workflow customization rebuilt to match your exact process, with Business Central integration extensions where required.
Not sure whether to stay on Dynamics CRM, upgrade to D365 Sales, or switch from Salesforce? Our dynamics crm consulting team delivers an honest assessment , covering customisation complexity, dynamics crm upgrade scope, licensing, and total cost. Speak with a microsoft dynamics consultant.
Achieve predictable results backed by our 100% project success rate and full transparency.
Our global delivery model yields up to 71% cost savings (plus 0% tax for international clients).
Trusted by organizations worldwide for Dynamics 365 and Power Platform delivery.
Long-term partnerships built on quality, transparency, and consistent outcomes.
A decade-plus of hands-on expertise across Microsoft business applications.
Proven delivery across implementations, upgrades, and long-term support engagements.
Hear directly from the businesses we've helped transform with Microsoft Dynamics 365 solutions.
“Dynamics 360 has been really great to work with on our customizations and company specific templates for Microsoft Business Central. They’re easy to work with and very responsive to our needs. We are going live in a few days and will be using their services in the future for additional customizations.”
Jeremy Lauzon
President
Hydracore Drills
“We have been very happy with the service provided by Dynamics 360. They have helped us to further develop our ERP system. The API Connections, automations and features that Zaid and his team developed for us have greatly improved our business processes.”
Sarah Neetz
EVP Finance & Operations
Martin & Pleasance
“We have had the chance of utilizing Dynamics 360 services for customizing our ERP and incorporating additional extensions and add-ons. The Team has been incredibly helpful in testing and implementing new processes within our system. With the help of Zaid and his team, we have been able to expand BCs functionalities now.”
Amruta Kadam
Senior Accountant
Martin & Pleasance
“From discovery workshops to go-live, the consultants were transparent, responsive, and focused on measurable outcomes for our business.”
Emily Williams
CTO
Retail Solutions Ltd
“Our warehousing and delivery teams adopted the new system far faster than expected. Productivity is up and support tickets are down.”
David Brown
Operations Head
Logistics Pro
We deliver Dynamics CRM solutions for Financial Services, Professional Services, Manufacturing, Retail, and Technology , helping organizations modernise customer engagement and drive revenue advantage.
Collaboration Models Aligned to Your Goals
Choose a Dynamics CRM engagement model that fits your needs. From legacy support to Dynamics 365 migration, we provide the agility and expertise required to hit your milestones.
Milestone Based
Team Extension
Managed Team
Fixed Scope
Hourly
Microsoft Dynamics CRM was the on-premise customer relationship platform covering sales, customer service, and marketing. In 2016 Microsoft rebranded it to Dynamics 365, splitting it into separate cloud applications. Many organisations still run CRM 2011 through CRM 2016 on-premise today.
No. Microsoft support has ended for all Dynamics CRM on-premise versions. CRM 2016 extended support ended in 2021. Running on-premise CRM in 2026 means no security patches, no compliance updates, and no vendor assistance. Dynamics 360 provides partner-level support as a bridge.
Dynamics CRM migrates to Dynamics 365 Sales or Dynamics 365 Customer Service depending on your use case. Dynamics 360 manages data mapping, schema transformation, customisation translation, and cutover , with zero data loss and parallel testing before go-live.
CRM customisations cannot be directly copied to Dynamics 365 , they require assessment and rebuild as Power Platform flows or CE customisations. Dynamics 360 audits every workflow, plugin, and custom entity before migration. Most organisations find 40 to 60 percent are already covered by standard D365 functionality.
Yes. Salesforce to Dynamics 365 migration maps contacts, accounts, opportunities, cases, and custom fields to the D365 structure , with full data cleansing, field transformation, and parallel testing before cutover. No rep loses their activity history during the transition.
Dynamics 365 includes autonomous Copilot agents that operate independently , the Sales Agent researches prospects and drafts outreach, the Customer Service Agent resolves cases without escalation. These agentic capabilities did not exist in any Dynamics CRM version and are the primary reason organisations accelerate migration.
