Your System Is Live and You Need a Support Partner
Your team needs help with issues, performance and the roadmap. Dynamics 360 provides SLA-backed cover, whoever delivered the original project.
Support, Monitoring and AI Agent Care
Dynamics 365 Managed Services and Support
SLA-backed Dynamics 365 managed support services for Business Central, Finance and Operations, Dynamics 365 Customer Engagement, Power Platform and your AI agents, with proactive monitoring, root cause analysis and an upgrade roadmap for every Microsoft release.
Microsoft Solutions Partner for organizations in the USA, the UK, the Nordics and the Middle East, with 24/7 support across time zones.
Break-Fix Support Keeps You Behind
The Problem
Your system is live, but the same problems keep coming back. Two support models, side by side.
Ticket-based break-fix today
In a break fix support model, symptoms get patched and the same issue returns. With monthly Microsoft updates and AI agents, reactive support keeps you behind.
Proactive with Dynamics 360
Proactive support with monitoring that alerts before users notice, root causes fixed once and releases tested first. Proactive IT support for Dynamics 365, with a named contact and quarterly reviews.
Dynamics 365 Support Services
Services
Business Central support, Finance and Operations, every CE app and Power Platform, covered by four pillars under one contract.
01 · Support
Resolve Issues Fast
L1 to L3 SLA support for functional and technical issues, each closed with a root cause note.
- L1 to L3
- Break-fix
- User access
Want to know what working with Dynamics 360 actually looks like?
See How We Work →How Our SLA Support Works
SLA Support
Every ticket gets a priority, a response time and a named owner. Recurring issues go to root cause analysis automatically.
| Priority | Example | First response | Updates |
|---|---|---|---|
| P1Critical | System down, payroll or invoicing blocked | To confirm | To confirm |
| P2High | A key process or agent failing for many users | To confirm | To confirm |
| P3Medium | One user or one feature affected | To confirm | To confirm |
| P4Low | Questions and small changes | To confirm | To confirm |
Escalation path
- L1Functional consultantQuestions, access, configuration
- L2Senior consultant or developerErrors, extensions, integrations
- L3ArchitectPlatform, performance, agents
Microsoft supportEngaged when the issue is in the platform
Support for Copilot and AI Agents
AI Agents
Microsoft now ships agents inside Business Central and Finance and Operations, and every release wave changes how they behave. Your support has to cover them too.
Agent Monitoring
Agent runs, failures and stopped tasks are watched like any other process, and fixed at the root cause.
Copilot Credit Control
Usage is tracked against your capacity, so costs never surprise you.
Release Waves, Tested First
Each wave is reviewed against your setup, extensions and agents before it reaches production, with human approval on every critical action.
White-Label Support for Partners
For Microsoft Partners
Your clients need white label support with real SLAs. Dynamics 360 provides Dynamics 365 partner support capacity under your brand, as white label IT support your clients see as your own team.
- 01
Your Brand, Our Team
Your clients see your name. Dynamics 360 works behind the scenes, never as a visible subcontractor.
- 02
Agent-Skilled Experts on Demand
Consultants and developers with agent and Copilot skills join your team for overflow or new agent work.
- 03
Capacity That Follows Your Portfolio
Outsourced Dynamics 365 support sized to your client base and scaled as you grow.
Why Teams Choose Dynamics 360
Why Dynamics 360
Dynamics 360 is a Microsoft Solutions Partner delivering Microsoft Dynamics 365 managed services, including Dynamics 365 AMS, across the USA, UK, Nordics and Middle East since 2016.
71%Lower cost, up to
Cost Savings
Up to 71% lower cost than local consultancies, through a global delivery model.
200+Clients served
Clients Globally
Trusted by 200+ organizations worldwide, with 150+ projects delivered.
2016Delivering since
Global Team
Offices across North America, Europe and Asia, delivering as one team since 2016.
Proactive, Not Reactive
Monitoring and root cause analysis in every engagement, so issues do not return.
Support Across Time Zones
Offices in Plymouth (USA), Tallinn and Islamabad give named contacts in your hours, from Dynamics 365 managed services in the USA to a Dynamics 365 support partner in the UK.
Full Stack Coverage
Business Central, F&O, CE apps, low-code apps, integrations and agents under one contract.
1→TeamFrom one developer to a dedicated team
DenmarkNaviDoc ApS: From One Developer to Dedicated Support
A NAV system kept running by one developer became a Business Central platform with a long-term team and dedicated support.
Dynamics 365 Support FAQs
Common Questions
Straight answers before you book a call.
Yes. Dynamics 360 takes over support whoever delivered your implementation, starting with an environment assessment and knowledge transfer so there is no gap.
A ticket covers issues and questions in your current setup, including everyday Business Central help. A change request adds new functionality.
Yes. Support covers Power Apps, Power Automate, Power BI, Power Pages and every integration, whoever built them.
Dynamics 360 watches for slowdowns, failed integrations and stopped agents, and fixes the root cause before a user logs a ticket.
Each update is tested against your configuration, extensions and agents before production, so your team is prepared, not surprised.
Yes. Agent runs, failures and Copilot Credit usage are monitored, each release wave is tested against your agents, and every critical action keeps human approval.
Question 01 of 06Ask us something else →
Still have a question?
Talk to a Support Specialist →Move to Proactive Support
Tell us what you run and how support works today, and we will recommend a support model that keeps your system and agents stable.
Our Offices
Plymouth, USA
Tallinn, Estonia
Islamabad, Pakistan
