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Consultancy, Training and AI Agent Readiness

Dynamics 365 Consultancy and Training Services

Dynamics 365 consulting services before you commit, and Dynamics 365 training services after go-live. Dynamics 360 delivers fit-gap analysis, roadmaps, AI agent readiness and role-based training for Business Central, Finance and Operations and Dynamics 365 CE, with one team from assessment to adoption.

Microsoft Solutions Partner, AI Business Solutions

Microsoft Solutions Partner delivering Dynamics 365 training in the USA, Dynamics 365 consulting in the UK, and consultancy across the Nordics and the Middle East.

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Go-Live Is Not Adoption

The Problem

The system works, but six months after go-live your team works around it.

Most failed projects are not technical. Users were trained on module menus, not on how they work, so they fall back to spreadsheets and old processes. Dynamics 365 user adoption comes from training built around roles and real workflows.

The same gap now opens with AI. Microsoft's agents are switched on, but teams that were never shown how to review and approve their work do not trust them. Structured consultancy before configuration, and Dynamics 365 adoption training after it, close both gaps.

Where Your Engagement Starts

Entry Points

Every brief starts from a different place. Choose the one that sounds like you.

01Before go-live · Consultancy

You Are Evaluating Dynamics 365

You need to know whether it fits, what it will cost and what a realistic Dynamics 365 roadmap looks like. Dynamics 360 delivers fit-gap analysis, cost modeling and a phased plan before any commitment.

See what the assessment delivers →
02After go-live · Consultancy

Your System Is Live but Underperforming

Your team is not using the system as designed. Dynamics 360 runs a Dynamics 365 health check, finds the gaps and delivers a remediation plan with Dynamics 365 post go live training.

Book a health check →
03After go-live · Training

Your Team Needs Training on Your Setup

Finance, warehouse or sales teams need training on your environment, not a demo. Dynamics 360 delivers role-based training built around your workflows.

See the training formats →

Are you a Microsoft partner needing white-label capacity?

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What Your Consultancy Delivers

Consultancy

Your Dynamics 365 consultancy is assessment-led: the output is your roadmap, not a commitment to a larger implementation project. Every engagement follows Success by Design for Dynamics 365.

  1. Current State Assessment

    System inventory, process mapping and pain points against your current environment or the legacy system it replaces.

  2. Fit-Gap Analysis

    Your requirements mapped against Dynamics 365: where it fits, where configuration covers the gap, and where custom development is needed. Delivered as a written document.

  3. Total Cost of Ownership

    A three-to-five-year view of licensing, implementation, integration, training and support against your current costs.

  4. Dynamics 365 Roadmap

    A phased plan with module sequencing, milestones, risks and change management for each phase.

  5. AI Agent Readiness

    Your data, setup, permissions and Copilot Credit usage checked before agents go live, with human approval on every critical action.

Role-Based Dynamics 365 Training

Training

Microsoft Dynamics 365 training that produces adoption follows how your team works, not how Microsoft organizes the product. Every D365 training session runs on your environment, delivered by consultants who also implement.

  1. 01
    All users

    New User Onboarding

    Dynamics 365 end user training on the workflows each role uses, in your configuration.

  2. 02
    Team leads

    Power User Training

    Full module depth and reporting, so team leads can support others.

  3. 03
    Administrators

    Administrator Training

    Dynamics 365 admin training on users, security roles and agent permissions.

  4. 04
    Champions

    Train-the-Trainer

    Your champions learn to train the wider team, without ongoing dependency.

  5. 05
    Everyone

    Update and Copilot Training

    Dynamics 365 refresher training as Microsoft ships features, including Copilot and agents.

Ready for Copilot and AI Agents

AI Agents

About half of Business Central customers have already tried one of Microsoft's agents. Readiness decides whether the agent helps or gets switched off.

Assess

The AI Agent Readiness check shows what is ready and what needs fixing first.

Prepare

Data, permissions and approval rules are set so agents act only where you allow.

Train

Users learn to review agent work and approve critical actions; admins learn to govern agents and credits.

Consultancy and Training by Product

Products

Content matched to the products and modules your team actually uses.

Business Central

ERP · Dynamics 365
Consultancy

Business Central consultant services for fit-gap, process optimization and a Business Central health check after go-live, as Dynamics 365 Business Central consulting.

Training

Business Central training for finance, supply chain, warehouse and project roles, as Dynamics 365 Business Central training on your configuration.

Why Teams Choose Dynamics 360

Why Dynamics 360

Dynamics 360 is a Microsoft Solutions Partner delivering Microsoft Dynamics 365 consulting and training across the USA, UK, Nordics and Middle East since 2016.

71%Lower cost, up to

Cost Savings

Up to 71% lower cost than local consultancies, through a global delivery model.

200+Clients served

Clients Globally

Trusted by 200+ organizations worldwide, with 150+ projects delivered.

2016Delivering since

Global Team

Offices across North America, Europe and Asia, delivering as one team since 2016.

Consultants Who Also Implement

Every Dynamics 365 consultant on your project has configured systems like yours.

Assessment-Led, Not Sales-Led

Microsoft Dynamics consulting services that recommend what you need, including a phased or partial approach.

Across Time Zones

A Microsoft Dynamics consultant in your hours from Plymouth (USA), Tallinn and Islamabad, Pakistan, whether you need a Dynamics 365 consultant in the Nordics or Dynamics 365 training in the Middle East.

Dynamics 365 Consultancy FAQs

Common Questions

Straight answers before you book a call.

Yes. Dynamics 360 delivers standalone consultancy, including fit-gap analysis and roadmap planning, with no implementation commitment.

Question 01 of 06

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Book Your Assessment

Whether you need an assessment before you commit or training for a team already live, we will confirm the right starting point.

What happens next

  • 01A consultant replies to set up a call.
  • 02A review of your goals, systems and team.
  • 03A recommended starting point and an estimate.

Our Offices

Plymouth, USA Tallinn, Estonia Islamabad, Pakistan

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